Return Policy
How Do I Return or Exchange a Product?
Returns are easy here at Pro Lighting. Simply email our returns department at info@capacitorking.com for an RGA
number. In the email include your name, order number, items you'll be returning and reason for return. A customer service
representative will email you an RGA number within 24 hours. Items must be in new condition, uninstalled and in original
packaging. Special ordered items are not returnable. Returns must be made within 30 days for your purchase. Once you
receive an RGA simply ship the order back to the address below with the RGA number written clearly on all boxes. Orders
returned with out an RGA number will be not be processed.
Ship returns to:
Capacitor King
7403 Dixie Highway
Florence, KY 41042
Please Take Note: Shipping costs are nonrefundable. Customers are responsible to return the item(s) prepaid. In
addition, credit is not given for lost returned packages. When returning an item we strongly advise using a traceable
shipping method since we are not responsible for lost or damaged return packages.
What is Your Exchange Policy?
We currently don't offer "exchanges". We find it's easier to enter a new order and credit your account once the return has
been processed.
How Long Before I Can Expect to See a Credit on My Account?
After returned items have been inspected, you will receive an email with the credit total. You can expect to see a credit to
your account within 3 to 5 business days, depending on how quickly your bank processes the request.
Do You Charge Restocking Fees?
All returns are subject to a 20% restocking fee. Restocking fees are generally waived with an offsetting order.
What if Some or All of the Items I Ordered Arrive Damaged?
Upon receipt of your order, please inspect the contents for damage. If anything has been damaged in transit, contact our
customer care department by calling 1-800-313-0122 within 48 hours after delivery. A customer care specialist will assist
you in filing a claim with the carrier. A replacement part or product will only be sent after we receive the returned item.
How Do I Return or Exchange a Product?
Returns are easy here at Pro Lighting. Simply email our returns department at info@capacitorking.com for an RGA
number. In the email include your name, order number, items you'll be returning and reason for return. A customer service
representative will email you an RGA number within 24 hours. Items must be in new condition, uninstalled and in original
packaging. Special ordered items are not returnable. Returns must be made within 30 days for your purchase. Once you
receive an RGA simply ship the order back to the address below with the RGA number written clearly on all boxes. Orders
returned with out an RGA number will be not be processed.
Ship returns to:
Capacitor King
7403 Dixie Highway
Florence, KY 41042
Please Take Note: Shipping costs are nonrefundable. Customers are responsible to return the item(s) prepaid. In
addition, credit is not given for lost returned packages. When returning an item we strongly advise using a traceable
shipping method since we are not responsible for lost or damaged return packages.
What is Your Exchange Policy?
We currently don't offer "exchanges". We find it's easier to enter a new order and credit your account once the return has
been processed.
How Long Before I Can Expect to See a Credit on My Account?
After returned items have been inspected, you will receive an email with the credit total. You can expect to see a credit to
your account within 3 to 5 business days, depending on how quickly your bank processes the request.
Do You Charge Restocking Fees?
All returns are subject to a 20% restocking fee. Restocking fees are generally waived with an offsetting order.
What if Some or All of the Items I Ordered Arrive Damaged?
Upon receipt of your order, please inspect the contents for damage. If anything has been damaged in transit, contact our
customer care department by calling 1-800-313-0122 within 48 hours after delivery. A customer care specialist will assist
you in filing a claim with the carrier. A replacement part or product will only be sent after we receive the returned item.
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